Refund and Return Policy
Refund and Return Policy
At [Your Company Name], we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help. This Refund and Return Policy explains our procedures for refunds and returns.
Refunds:
We offer refunds on eligible items within [number of days] days of the original purchase date. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.
To initiate a refund, please contact our customer service team at [contact@email.com] within the specified refund period. Provide your order number and details about the item you wish to return. We will guide you through the process and provide instructions for returning the item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days] days.
Please note that shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning the item. Additionally, any non-returnable items, such as gift cards, are not eligible for refunds.
Returns:
In addition to refunds, we also offer returns for store credit or exchange. If you would like to return an item for store credit or exchange, please contact us within [number of days] days of the original purchase date.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. You will be responsible for paying for your own shipping costs for returning the item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
If your return is approved, we will issue store credit or process the exchange accordingly.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at [contact@email.com]. We will arrange for a replacement or refund as appropriate.
Contact Us:
If you have any questions or concerns about our Refund and Return Policy, please contact us at [sales@elevarecoffee.co].
